This area includes the following fields:
Title
(required) Enter a brief title for the issue.
Area
Select the area related to the issue from the drop-down list. Valid entries for this field are defined by your administrator.
Version
Select the version related to the issue from the drop-down list. Valid entries for this field are defined by your administrator.
Category
Select the issue category from the drop-down list. Valid entries for this field are defined by your administrator.
System
Select the system related to the issue from the drop-down list. Valid entries for this field are defined by your administrator.
Client ID
(optional) Enter the customer ID of a secondary record to be associated with the issue. This must be a record with a type designated as a company record. This is often a company involved in resolving the issue (for example, a service vendor).
Environment
Select the environment related to the issue from the drop-down list. Valid entries for this field are defined by your administrator.
Description
Enter a detailed description of the issue.
Note: You can enlarge the view of the Description field by pressing Ctrl+Z. Click OK to close the enlarged view of the Description field.